Customer Reviews
We're trusted by over 15,000 customers across the South West of England, but don't just take our word for it...
We're proud of our amazing customers and their feedback. Happy with our work? Submit a review yourself here.
"I would like to take this opportunity to thank BWS for the excellent service we have received this evening. Mark, the BWS engineer was excellent and resolved the problem giving us peace of mind. Again, thanking BWS for such a quality and speedy response."
"As always a very efficient and polite service."
"Very good and sorted the alarm."
"This is an annual appointment to service and check my house alarm. The engineer - Alan Hurley- has attended for the last few years and I cant praise Alan highly enough. His work is carried out quickly and efficiently whilst maintaining a high standard of customer care and interface."
"Very happy and Shaun was very helpful. Was able to demonstrate a feature I was unaware I had on the system. Also told me my sensors were pet friendly - didn't know that!"
"Very efficiently tested the circuitry and identified what was causing the fault. Undertook safety procedures to climb ladder and then prove that the bellbox was faulty. Costed the replacement and offered to fit new box at agreed cost."
"Arrived as agreed. Put protective shoe covers on without being asked, to protect my carpet. Quickly sorted out the problem with my alarm system, installed a new battery, reset the system and did a maintenance check of the system at the same time. Very polite and efficient. Happy to recommend."
"Outstanding customer service. I called the office to ask how to add my new router. Matt (one of the engineers) called me to explain it needed a visit. Mentioned I was going on holiday next day. He said he was close by so would come round. Within an hour it was all sorted. I've been a customer of BWS for over 20 years and they always excel. Everyone delivers on customer service to a high level."
"Great work and super friendly."
"Punctual, friendly and efficient - couldn't ask for more!"
"The work was carried out efficiently with an explanation of the various tests being carried out"
"About as pain free an experience you could hope for, from survey to installation. Arrived on time, minimal mess (removing something 32 years old to replace with something new will always leave some things to patch up of course so a couple of screw holes here and there are perfectly acceptable in my view). A very professional and courteous technician, reliable (so far) alarm system and fabulous customer service as back up. Very happy - and I'm a fussy so and so!"
"Alan Hurley has been regularly servicing my alarm system for the past eighteen years. He is always on time, reliable, tidy and polite. I would recommend BWS Standfast to anyone."
"Complete satisfaction in all respects and also plenty of explanation and advice."
"Excellent work even in horrible weather. On time In budget and fantastic value for money"
"Absolutely excellent; very knowledgeable, helpful, courteous, and very patient whilst showing me how to use the alarm system."
"Excellent. The engineer has been servicing the alarm for many, many years. Still committed to doing an excellent job."
"Really could not have been more helpful. Very professional."
"Contractor called ahead to confirm time of arrival and was very prompt. Polite and professional throughout. Completed work without delay and able to process card payment with receipt emailed immediately."
"Andi, from BWS Standfast, was a very professional and personable technician. He arrived on time and was tidy in his work. He took the time to reset and explain to us the operation of the security camera system. He also moved one of the security sensors. Overall we were very pleased with his work."
"The engineer, Shaun, turned up on time and was exceptionally friendly, tidy and efficient. The repairs were completed within the time included in the call-out fee and I was charged what I consider a reasonable amount for the parts required (which were available and fitted in the one visit). Given the three faults fixed, it would have been very easy to charge me for extra time. I have no hesitation in highly recommending this company and will be using them in future. Their service was top class."
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Speak to the BWS Standfast experts today to find out more about how we can help.
Since establishment in 1988, BWS Standfast have worked tirelessly to provide exceptional service and quality to our clients. We aim to deliver the highest possible levels of performance.
sales@bwsgroup-uk.com
BWS Standfast
Registered in England and Wales. Company Number. 03851779
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