FAQS
Frequently Asked Questions & Support
BWS Standfast Products
What is the benefit of my system receiving an NSI Certificate of Compliance?
Here’s what NSI itself has to say: “This is the certificate awarded to your intruder system or fire alarm system by your NSI installer. The NSI Certificate of Compliance will certify that your security or fire alarm system has been installed to the relevant industry standards by an NSI approved installer.” Our NSI status can also lead to a significant reduction in your insurance premium.
What is the advantage of a monitored burglar alarm over an unmonitored system?
Statistics show that a third of people in Britain ignore a ringing burglar alarm. Coupled with that, current noise regulations state that your burglar alarm can only sound for a maximum of 20 minutes. Monitored alarms are never ignored. All activations are acted on by operators at our NSI Gold central monitoring station, who will call your appointed key holders and, if applicable, the police.
Can the fire services also be contacted in the event of a fire at the protected premises?
Yes. All you need is a monitored system and one or more smoke detectors fitted to your security system.
What if there is a power cut - will my security system still work?
Yes. There is a rechargeable back-up battery within the alarm control panel, which ensures that your alarm system functions properly in the event of a mains failure. This will keep your system powered for 7-12 hours in standby.
Can I part set my alarm system at night when I'm on premises?
Yes. The installation engineer can programme your system so only certain areas of the building are armed when you are in.
What if I've got pets or animals that need to be free to wander around the house whilst the alarm is set?
We can install pet-friendly movement detectors in the areas where your pets will be. These detectors are specifically designed to ignore pets but still detect intruders.
Can I reset the alarm system myself if it has gone off?
Yes. We will try to help you reset the system over the phone if it was triggered accidentally. If we can’t solve the problem with you remotely, we can send an engineer to your property within 4 hours.
What is a user code?
Your user code is the number you type into the keypad to use your system.
What is a fob?
A fob or keyfob works in the same way as entering a code, but instead of manually typing in a user code, you hold the fob to the keypad display. Fobs have to be programmed to work with the intruder alarm system. This can be done either by the installation engineer or by yourself when purchasing additional fobs.
BWS Standfast Services
How long are BWS Standfast's alarm systems guaranteed for?
All our systems come with a one year guarantee.
When is the soonest you can install an alarm for me?
We tend to work to a 2-3 week lead time but if you’re desperate we can try to squeeze you in earlier.
How long does it take to install the alarm system?
This depends on whether it’s a wired or a wireless system. Generally wired systems take a little longer to install but on average we can install a domestic system within a day.
Will there be any mess?
Every care is taken to keep dust to a minimum during installation. Our engineers put down dustsheets and will vacuum thoroughly before leaving, to ensure your property is returned to its original cleanliness.
How do I get my alarm serviced?
Call the BWS Standfast service department on 01225 872385 and ask for a service co-ordinator.
How do I change keyholders?
Call 01225 872385 and ask our support team.
Why should I choose an NSI approved company?
Our NSI Gold standard is a mark of quality and reliability. Here’s what NSI itself has to say. “Before we accept a company it must be able to prove that it has been trading successfully and, with this in mind, we also examine each applicant company’s accounts. We also ensure that company personnel, including engineers that may visit your premises, are security vetted.” Our NSI status can also lead to a significant reduction in your insurance premium.
If I have a monitored alarm system - do I need to have police response?
No you don’t. You can have your system monitored to contact only you or your nominated key holders.
I already have a security system but it was installed by another company. Can you maintain it?
Absolutely! We can take over the maintenance of all security systems.
Stay ahead. Protect your property.
Speak to the BWS Standfast experts today to find out more about how we can help.
Since establishment in 1988, BWS Standfast have worked tirelessly to provide exceptional service and quality to our clients. We aim to deliver the highest possible levels of performance.
sales@bwsgroup-uk.com
BWS Standfast
Registered in England and Wales. Company Number. 03851779
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